We have a 30-day return policy, which means you have 30 days after receiving your item to request a return in its same original un-opened condition.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you must contact us at hello@blowoutbabe.com.au,
If your return is accepted, We will provide instructions to send your item to 307/59 Meron Street, Southport Queensland 4215. Items sent back to us without first requesting a return will not be accepted.
Who pays for return shipping costs?
If an item is deemed to have a manufacturing Fault or the incorrect item was sent to you, we will provide you with a pre-paid shipping label. If the return is a change of mind the buyer is responsible for shipping return costs
You can always contact us for any return question at hello@blowoutbabe.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@blowoutbabe.com.au.
